LFOSSA User Portal Guidance
How do I log into the LFOSSA user portal?
Log into your portal by the email address and password you registered. If you forgot your password, click “Forgot password” to receive a reset link.
Where can I update my personal information and preferred language?
Log into your portal, then go to Profile. You may edit contact number, company, Linux Foundation ID, Billing information and preferred language for notification. Contact support to change a recorded name or LFID.
What is LFID and shall I fill it in?
LFID is your Linux Foundation candidate ID . This is the user ID you are required to take any LF certification exams or courses. You may add it on your Profile page if you already have one. Iif you don’t have it, you can create it here: https://trainingportal.linuxfoundation.org/access/saml/login. For LF exam and course related enquiries, it is mandatory information that helps our customer support team to locate your exam and learning record at LF portal.
Where can I check all my orders?
Log into your portal, then go to Orders. You can view order no, purchase date, items, payment status, invoice download link and order details.
Where do I find my exam and e-learning vouchers?
Your exam and e-learning vouchers are available at “Exam & Learning Voucher” (password-protected).
How to redeem a Gift Coupon or Cash Coupon in the portal?
Choose the corresponding exam or e-learning voucher you would like to purchase, add and apply the Gift Coupon or Cash Coupon when you checkout.
Where can I download my international invoice?
Login your portal, go to Invoices and click the Order Number you are looking for. You can download the PDF invoice. Please note LFOSSA cannot provide China taxed Fapiao. If you need China taxed Fapiao, please make your purchase at training.linuxfoundation.cn.
How to submit a customer support ticket from the portal?
Log into your portal, go to Contact Customer Support. Choose the category of your questions, choose your order no (Optional), exam voucher and LFID if relevant, write the detailed description of your issue, upload any supporting file in PDF, png or jpeg format to submit your request. Alternatively, you may send email directly to customersupport@apac.linux.com with the above information. Our customer support team will respond in 1 - 3 working days.