LFOSSA Website: www.lfossa.org
1. Non-Refund Policy (All Sales Are Final)
All completed purchases are considered final. We are unable to offer refunds, cancellations, or credits for changes of mind, incorrect selections, or personal reasons after payment has been confirmed.
2. Product Exchange Eligibility ( Alternative to Refund)
If you would like to exchange your purchase for a different product, we are happy to assist, subject to the following conditions. Please note that a processing fee will apply:
The exchange request is submitted to customersupport@apac.linux.com within 7 calendar days of receiving the exam or training voucher.
The original voucher has not been redeemed, no exam has been scheduled and taken, and the course has not been started.
Complete details are provided for verification, including order number, invoice number, product information, candidate name, and email address.
Each order is eligible for one exchange only.
Product exchanges are permitted only when the replacement product’s price is equal to or higher than the original product.
Some promotional purchases, Cash Coupons and Gift Coupons on the LFOSSA website may not be eligible; please refer to the specific promotion terms and conditions.
3. Mandatory Exchange Processing Fee
A fixed non-refundable exchange administrative processing fee of 8% of original order value will be charged for every exchange request, covering operation costs. This fee cannot be waived or deducted from new order payment.
4. Exchange Rejection Conditions
We reserve full rights to decline your exchange request if:
Original exam / training voucher has already redeemed, exams scheduled/taken and / or taken course has been started;
Exchange request submitted beyond the 7-day application window;
The requested replacement product is out of stock or discontinued permanently;
Customer refuses to pay the required exchange processing fee and applicable price and difference;
The replacement product’s price is lower than the original product.
Any fraudulent, repeated or unreasonable exchange submissions.
5. Customer Acknowledgement
By ticking the “I have read and agree to the above policies” box and completing checkout payment, you fully understand and accept that all sales are non-refundable, and any cross-product exchange will incur the mandatory fixed processing fee stated above.